Luggage Policy

It's stress-free to know ahead of time how many bags you're allowed to travel with, that is, the maximum allowable weight and linear dimension limit for your hand carry and check in luggage.

It is your responsibility as a traveler to know our luggage requirements explained below. Taking care of this detail is one step to making your check-in fast and effortless.

Hand Carry Bag

1. Each fare paying passenger is allowed one hand carry not more than 5 kgs (11 lbs) weight.
2. The hand carry maximum exterior linear dimension must not be more than 42 inches (107 cm)

Checked bag allowance

1. Each fare paying passenger is allowed 1 piece totaling 20kgs (44 lbs) weight, and
2. Each piece maximum exterior linear dimension must not be more than 65 inches (165 cm).

Free baggage allowance table

Note – Hand carry above allowance must be repacked under the allowance limit or is considered checked baggage

Side measurement limits

Note – Hand carry above allowance must be repacked under the allowance limit or is considered checked baggage.

How to measure exterior linear dimensions

STEP 1. Measure the length, height and width of your packed suitcase in inches (or cm) with a tape measure. Include any handles or wheels in your measurements.

STEP 2. Add the three measurements together. The sum of the three measurements is your bag's linear dimensions.

STEP 3. Compare your luggage's linear dimensions with Talofa Airways allowable dimensions below.

Checked bag and cargo maximum weight & linear dimension

Any one piece over 28 kilograms (62 lbs) or 75 inches (190 cm) linear dimensions are not permitted as checked baggage/cargo and must be repacked under the allowance limit.

EXCESS BAGGAGE

Excess baggage fee at check-in applies when:

1. The permitted free baggage allowance (20kgs/44lbs) or linear dimensions limit (65 inches/165 cm) for your first piece has been exceeded.

2. You have any additional baggage(s) to be checked in. 

If your first piece is over 20 kgs / 44 lbs (28 kgs/62 lbs maximum per piece) or linear dimension over 65 inches / 165cm (75 inches/190 cm maximum per piece), whichever cost is greater will be charged to the passenger.

When calculating the charge for excess dimensions, the Total Dimensional Weight is first calculated. Dimensional Weight (lbs) is calculated using the following formula, where the total is always rounded up to the next whole number: (Length x Width x Height) ÷ 166

Compare the Actual Weight and Dimensional Weight and use whichever is greater (excess for the first piece or any additional pieces).

Excess Rates ( Pago Pago ⇄ Faleolo) 

1 lb - 13.99 lbs = USD 14.00 / WST 35.00

14 lbs - 26.99 lbs = USD 26.00 / WST 65.00

27 lbs - 45.99 lbs = USD 50.00 / WST 125.00

46 lbs - 61.99 lbs = USD 76.00 / WST 190.00 

62 lbs - 84 lbs = USD 100.00 / WST 250.00 

Excess Rates ( Tongatapu ⇄ Pago Pago / Faleolo )

1 lb - 13.99 lbs = USD 30.00 / TOP 66.00 / WST 75.00

14 lbs - 26.99 lbs = USD 50.00 / TOP 110.00 / WST 125.00

27 lbs - 45.99 lbs = USD 80.00 / TOP 176.00 / WST 200.00

46 lbs - 61.99 lbs = USD 120.00 / TOP 264.00 / WST 300.00 

* Excess Baggage can be pre purchased online using your credit card by emailing [email protected]

Packaging

Packages should be in good, rigid condition with no punctures, tears, rips, leaks or corner damage and should have a protected cover.

Umu should be packed in a box with heavy duty plastic cover on the inside. If any sign of leak or wet spot on the outside of the box is identified, the box must be wrapped with a second heavy duty plastic cover on the outside.

Fish is packed in a damage and leak free cooler or white foam container (chilli bin) with heavy duty plastic cover on the inside and outside.

NOTE. This strict packaging requirement is to protect the aircraft from concealed airframe corrosion that will affect safety and to avoid costly aircraft corrosion repairs. To avoid disappointmentplease ensure that you follow the packaging requirement. Items that are not properly packaged will not be accepted.

Damaged goods

Please ensure that your item is properly packaged to ensure that there is no damage. We will not be held responsible if your item is damaged due to insufficient packaging.