Luggage Policy
It's stress-free to know ahead of time how many bags you're allowed to travel with, that is, the maximum allowable weight and linear dimension limit for your hand carry and check in luggage.
It is your responsibility as a traveler to know our luggage requirements explained below. Taking care of this detail is one step to making your check-in fast and effortless.
Hand Carry Bag
- Each fare paying passenger is allowed one hand carry not more than 5 kgs (11 lbs) weight.
- The hand carry maximum exterior linear dimension must not be more than 42 inches (105 cm)
Checked bag allowance
- Each fare paying passenger is allowed 1 piece totaling 20kgs (44 lbs) weight, and
- Each piece maximum exterior linear dimension must not be more than 62 inches (156 cm).
Free baggage allowance table
| Item Description | Linear Dimension per piece | Weight | Quantity | ||
|---|---|---|---|---|---|
| inches | centimeters | Kgs | Lbs | ||
| Hand Carry | 42 | 105 | 5 | 11 | 1 |
| Checked Baggage | 62 | 156 | 20 | 44 | 1 |
Note – Hand carry above allowance must be repacked under the allowance limit or is considered checked baggage
Side measurement limits
| CARRY-ON: Total linear - 42 inches (105 cm) | |
|---|---|
| Length | 16 inches |
| Height | 14 inches |
| Width | 12 inches |
| CHECKED BAG: Total linear – 80 inches (200 cm) | |
|---|---|
| Length | 35 inches (89 cm) |
| Height | 22 inches (56 cm) |
| Width | 18 inches (46 cm) |
Note – Hand carry above allowance must be repacked under the allowance limit or is considered checked baggage.
How to measure exterior linear dimensions
STEP 1. Measure the length, height and width of your packed suitcase in inches (or cm) with a tape measure. Include any handles or wheels in your measurements.
STEP 2. Add the three measurements together. The sum of the three measurements is your bag's linear dimensions.
STEP 3. Compare your luggage's linear dimensions with Talofa Airways allowable dimensions below.
Checked bag and cargo maximum weight & linear dimension
Any one piece over 30kilograms (66 lbs) or 80 inches (200 cm) linear dimensions are not permitted as checked baggage/cargo and must be repacked under the allowance limit.
EXCESS BAGGAGE
Excess baggage fee at check-in applies when:
1. The permitted free baggage allowance (20kgs/44lbs) or linear dimensions limit (65 inches/165 cm) for your first piece has been exceeded.
2. You have any additional baggage(s) to be checked in.
If your first piece is over 20 kgs / 44 lbs (30 kgs/66 lbs maximum per piece) or linear dimension over 62 inches / 156cm (80 inches/200 cm maximum per piece), whichever cost is greater will be charged to the passenger.
When calculating the charge for excess dimensions, the Total Dimensional Weight is first calculated. Dimensional Weight (lbs) is calculated using the following formula, where the total is always rounded up to the next whole number: (Length x Width x Height) ÷ 166
Compare the Actual Weight and Dimensional Weight and use whichever is greater (excess for the first piece or any additional pieces).
Extra Piece ( Pago Pago ⇄ Faleolo)
Extra Piece (1 lb - 13.99 lbs) = USD 30.00 / WST 50.00
Extra Piece (14 lbs - 22.99 lbs) = USD 50.00 / WST 70.00
Extra Piece (23 lbs - 44.99 lbs) = USD 70.00 / WST 100.00
Extra Piece (45 lbs - 55.99 lbs) = USD 90.00 / WST 130.00
Extra Piece (56 lbs - 66 lbs) = USD 110.00 / WST 160.00
Extra Piece (Tongatapu ⇄ Pago Pago / Tongatapu ⇄ Faleolo )
Extra Piece (1 lb - 13.99 lbs) = USD 40.00 / WST 70.00
Extra Piece (14 lbs - 22.99 lbs) = USD 60.00 / WST 100.00
Extra Piece (23 lbs - 44.99 lbs) = USD 90.00 / WST 150.00
Extra Piece (45 lbs - 55.99 lbs) = USD 120.00 / WST 200.00
Extra Piece (56 lbs - 66 lbs) = USD 150.00 / WST 250.00
* Excess Baggage can be pre purchased online using your credit card by emailing [email protected]
Packaging
Packages should be in good, rigid condition with no punctures, tears, rips, leaks or corner damage and should have a protected cover.
Umu should be packed in a box with heavy duty plastic cover on the inside. If any sign of leak or wet spot on the outside of the box is identified, the box must be wrapped with a second heavy duty plastic cover on the outside.
Fish is packed in a damage and leak free cooler or white foam container (chilli bin) with heavy duty plastic cover on the inside and outside.
NOTE. This strict packaging requirement is to protect the aircraft from concealed airframe corrosion that will affect safety and to avoid costly aircraft corrosion repairs. To avoid disappointmentplease ensure that you follow the packaging requirement. Items that are not properly packaged will not be accepted.
Damaged goods
Please ensure that your item is properly packaged to ensure that there is no damage. We will not be held responsible if your item is damaged due to insufficient packaging.