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We at Talofa Airways would like to make sure that your travel experience with us meets your satisfaction.
Our Terms and Conditions apply to all passengers and baggage from the origin airport to the destination airport on flights operated by Talofa Airways Limited. We do reserve the right to refuse carriage of any passenger or baggage where the Terms and Conditions stated below are not complied with.
Passengers from the countries listed below, are authorized to stay up to 30 days under a tour visa:
Each traveler to Samoa must:
Kingdom of Tonga
The purchaser must ensure that the:
Your passport should be valid for a minimum period of six months from the date of entry at your destination.
Immigration at your destination may:
A person with reduced mobility (special needs) is any person whose mobility is reduced by physical disability or weakness which may reduce their ability to act independently in an emergency situation onboard Talofa Airways aircraft. They include people who use wheelchairs, crutches or other mobility devices. The guest may not be able to board or disembark the aircraft unassisted, and due to the limited service Talofa Airways is able to provide in-flight to ensure the safety of our travelling guests, the disabled passenger may require to travel with a caregiver.
In order for any disabled passenger to travel independently they must:
The following will be inquired and evaluated of the passenger during the booking process to determine the disabled passenger’s ability to carry out independently:
If a passenger with special assistance cannot carry out any one of these things during flight and will need assistance for that to occur, they must travel with a carer. If the guest is required to travel with a carer, the disabled customer will be advised that we cannot allow them to travel alone until a carer is provided to ensure their safety during the flight.
There will be times when weather, operational or safety reasons result in delays, cancellations or disruptions on the date of your flight.
We will make an attempt to notify passengers - who have provided us through our ticket office or travel agent with their contact information - of our flight delays, cancellations or disruptions.
Flight disruption on the day of your travel caused by reasons outside our control can and will contribute to some flight changes from published scheduled times. We will assist in rebooking your flight on our services with no additional fee charged to you on the day of your travel, however, we are not liable for any other associated costs.
If the disruption is caused by reasons within our control on your travel date, we can credit your ticket or attempt to rebook your flight on our service or service of another carrier that is in the same ticketed route with no additional charge to you. Should you decide to make different route arrangements, these and any additional costs will be your responsibility.
We are not responsible for any disruptions caused by other carriers.
Please be aware that any ticket cancellation or same route flight changes made by the customer not associated with specific flight disruptions will attract a change fee.
Contact us to update your contact details whenever there is a change from your original contact information. Customers with bookings that have no valid email address or contact phone number will not be able to be contacted.